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The boring (but important)
legal stuff

On this page we lay out clearly our terms of service and other policies for transparency and to educate our customers.

Terms of Service

Terms of Service for Home On Wheels

Introduction These Terms of Service ("Terms") govern the sale of campervans, custom van conversions, camper kits, and accessories ("Products") by Home On Wheels ("Company"). By purchasing any Products from the Company, you ("Customer") agree to be bound by these Terms.

1. Sale of Campervans

  • The Company offers fully converted campervans ready for use. Each sale is subject to the availability of the vehicle and completion of all required paperwork and payment.

  • The purchase price must be paid in full or financed through approved partners prior to delivery.

2. Custom Conversion Services

  • The Company provides custom conversion services tailored to the specifications provided by the Customer.

  • A detailed quote will be provided, outlining all costs, expected timelines, and specifications.

  • Changes to the scope of work may result in adjustments to the final price and delivery timeline.

3. Sale of Camper Kits and Accessories

  • Camper kits and accessories are available for DIY installations and are subject to stock availability.

  • Prices are as listed on our website or promotional materials and are subject to change without notice.

4. Payment Terms

  • Full payment is required prior to the release of campervans, commencement of conversion services, or dispatch of camper kits and accessories.

  • Payments can be made via bank transfer, credit card, or through financing arrangements.

5. Cancellation and Refund Policy

  • Orders may be canceled within 1 hour of placement without penalty. Beyond this period, any deposit paid may be forfeited.

  • Custom conversion services and special order items cannot be canceled once work has commenced or the order has been placed with suppliers.

6. Retention of Ownership

  • The Company retains ownership of all products added to a camper until full payment is received.

  • In the event of non-payment, the Company reserves the right to remove any products equivalent to the value unpaid by the Customer.

7. Warranty

  • The Company provides a warranty covering defects in materials and workmanship for a specified period from the date of purchase or completion of services, subject to the warranty terms provided at sale.

  • This warranty does not cover damage due to misuse, negligence, or modifications by the Customer.

8. Installation Instructions and Video Content

  • Installation instructions and video content provided by the Company are for informational purposes only.

  • The Company is not responsible for any damages or injuries resulting from the use or misuse of these instructions.

  • Customers are advised that these instructions do not substitute for professional installation. If the Customer lacks the necessary skills to undertake installations or modifications safely, it is recommended to seek help from a professional.

9. Limitation of Liability

  • The Company shall not be liable for any indirect, special, consequential, or incidental damages resulting from the use of any product or service provided.

  • The Company's liability in all circumstances shall be limited to the purchase price of the product or service provided.

10. Intellectual Property

  • All content provided by the Company, including but not limited to installation instructions, video content, and promotional materials, are the intellectual property of the Company and may not be reproduced without permission.

11. Changes to Terms

  • The Company reserves the right to modify these Terms at any time. Continued use of our Products or services following any such changes constitutes acceptance of the new Terms.

Contact Information For questions or concerns about these Terms, please contact us at:

By purchasing from Home On Wheels, the Customer acknowledges and agrees to all terms outlined above.

Returns and Refund Policy

Introduction This policy outlines the terms regarding returns and refunds for all purchases made from Home On Wheels, including campervans, custom van conversions, camper kits, and accessories ("Products"). Our aim is to ensure transparency and satisfaction for all our customers.

1. General Conditions

  • Returns and refunds are granted only under the conditions outlined below. Due to the customized nature of many of our products, restrictions apply to ensure fairness and integrity of transactions.

2. Campervans and Custom Conversions

  • Fully converted campervans and custom van conversions are non-returnable and non-refundable once work has commenced or delivery has been accepted.

  • Any defects in materials or workmanship identified will be covered under the warranty provided at the time of purchase.

3. Camper Kits and Accessories

  • Standard camper kits and accessories may be returned within 14 days of delivery if they are in new, unused condition and in their original packaging.

  • Returns must be pre-approved by the Company. Customers are required to contact Home On Wheels to initiate a return and obtain return instructions.

4. Non-Returnable Items

  • Custom-made items, personalized items, or products that have been modified or installed post-purchase are not eligible for return.

  • Items sold as "final sale" or marked as clearance are also ineligible for returns or refunds.

5. Refunds

  • Upon receipt and inspection of the returned item, if it meets return conditions, a refund will be processed to the original method of payment.

  • Original shipping costs are non-refundable, and return shipping costs will be deducted from the refund.

6. Return Shipping

  • Customers are responsible for their own return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of returned items.

7. Exchange Policy

  • Defective or damaged items may be exchanged for the same item. Customers must contact Home On Wheels immediately to arrange for an exchange.

8. Restocking Fee

  • A restocking fee may be applied for items that are returned in a condition that does not comply with our new and unused condition policy.

9. Contact Information For any questions or to initiate a return or refund, please contact:

By purchasing from Home On Wheels, customers acknowledge and agree to adhere to this Returns and Refund Policy. This policy ensures a clear understanding of our terms and helps manage expectations, providing a transparent and fair process for returns and refunds.

Privacy Policy

Home On Wheels Limited ("Company", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information through our interactions with you and through our products, services, and applications, including our website.

1. Information We Collect

  • Personal Information: This includes your name, address, email address, telephone number, and payment information, which we collect when you purchase products, interact with customer service, or participate in promotions.

  • Usage Data: When you visit our site, we automatically collect information sent by your browser or mobile device. This may include your IP address, browser type, browser version, our pages that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

2. How We Use Your Information

  • To Provide and Maintain our Service: Including to monitor the usage of our service.

  • To Manage Your Account: The personal information you provide can give you access to different functionalities of the service that are available to you as a registered user.

  • For Customer Support: To provide customer care and support services.

  • For Transactions: To manage orders, payments, returns, and exchanges.

  • To Communicate with You: Including sending you emails, newsletters, marketing or promotional materials, and other information that may be of interest to you.

3. Sharing Your Information We may share your personal information with third parties in the following situations:

  • Service Providers: We may share your personal information with service providers who perform services for us and require access to such information to do that work.

  • Business Transfers: In connection with a merger, acquisition, or asset sale, your personal information may be transferred.

  • Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Security of Your Information The security of your information is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Data Protection Rights Depending on your location, you may have rights under data protection laws. These may include:

  • The right to access, update, or delete the information we have on you.

  • The right of rectification.

  • The right to object.

  • The right of restriction.

  • The right to data portability.

  • The right to withdraw consent.

6. Cookies and Tracking Technologies We use cookies and similar tracking technologies to track activity on our service and we hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

7. Links to Other Sites Our service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

8. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

9. Contact Us If you have any questions about this Privacy Policy, please contact us:

By using our services or purchasing our products, you agree to the collection and use of information in accordance with this policy.

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